Privacy Policy

1. Introduction

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by naga95 ("we," "us," or "our") through our website and gaming platform located at https://naga95.cam. By accessing or using naga95 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

naga95 operates as an online gaming platform serving the Indonesian market. We are committed to handling your personal information in accordance with international data protection standards and applicable Indonesian regulations. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a naga95 account, we collect personal information that you provide voluntarily, including:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details, e-wallet account information, and payment transaction history
• Verification Documents: Indonesian National ID card (KTP), proof of address, selfie verification photos, and other documents required for KYC compliance
• Communication Data: Content of messages you send to customer support, feedback forms, and survey responses

2.2 Information Collected Automatically

When you access naga95, we automatically collect certain technical information through cookies and similar technologies:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on each page, click patterns, games played, bets placed, deposits and withdrawals, login timestamps, and session duration
• Location Data: Approximate geographic location based on IP address to ensure compliance with territorial restrictions
• Performance Data: Website loading times, error reports, and technical diagnostic information

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) providing transaction confirmation
• Identity verification services confirming the authenticity of submitted documents
• Fraud prevention agencies alerting us to suspicious activity patterns
• Marketing partners (only if you've opted in to third-party communications)

3. How We Use Your Information

naga95 processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your naga95 account
• Processing deposits, withdrawals, and bet settlements
• Verifying your identity and age (21+ requirement) to comply with legal obligations
• Providing customer support and responding to your inquiries
• Maintaining transaction records and account history

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and anti-money-laundering (AML) regulations
• Preventing fraud, cheating, and other prohibited activities
• Enforcing our Terms & Conditions and other policies
• Cooperating with law enforcement and regulatory authorities when legally required
• Maintaining records for audit and legal purposes

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality and user experience
• Personalizing game recommendations based on your preferences
• Conducting research and analytics to enhance our services
• Testing new features and troubleshooting technical issues

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and tournament announcements (with your consent)
• Providing important service updates, security alerts, and policy changes
• Conducting customer satisfaction surveys to improve service quality
• Informing you about responsible gaming resources and tools

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services)
• Legal Obligation: Processing is required to comply with KYC, AML, age verification, and other regulatory requirements
• Legitimate Interests: Processing serves our legitimate business interests in preventing fraud, improving services, and ensuring platform security
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time

5. Data Sharing and Disclosure

naga95 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

• Payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) for transaction processing
• Identity verification services for KYC compliance
• Cloud hosting providers for secure data storage
• Customer support software providers
• Analytics and performance monitoring services

All service providers are contractually bound to protect your data and use it only for the specific purposes we authorize.

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes such as subpoenas, court orders, or government requests
• Investigations by regulatory authorities overseeing online gaming
• Suspected fraud, money laundering, or other criminal activity
• Enforcement of our Terms & Conditions or protection of our legal rights

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security

naga95 implements robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their duties, under strict confidentiality obligations
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security measures including surveillance, access controls, and environmental protections
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential risks
• Employee Training: All naga95 staff receive training on data protection principles and security best practices
• Incident Response: We maintain protocols for detecting, responding to, and reporting data breaches in accordance with legal requirements

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. You also play a role in security by keeping your password confidential and logging out after each session.

7. Data Retention

naga95 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Information is retained for the duration of your account's active status
• Closed Accounts: After account closure, we retain transaction records and identity verification documents for a minimum of 5 years to comply with financial regulations and AML requirements
• Marketing Data: If you unsubscribe from marketing communications, your preference is retained indefinitely to ensure we respect your choice
• Legal Disputes: Information relevant to ongoing legal proceedings or disputes is retained until the matter is resolved

Once the retention period expires, we securely delete or anonymize your personal information so that it can no longer identify you.

8. Your Privacy Rights

As a naga95 user, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our support team at [email protected] (display as plain text only, not clickable).

8.2 Right to Rectification

You can update your account information at any time through your account settings. If you cannot update information yourself, contact us to request corrections.

8.3 Right to Erasure

You may request deletion of your account and associated personal data. Note that we may need to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

8.4 Right to Restrict Processing

You may request that we limit how we use your information in certain circumstances, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

8.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account preferences.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

9. Cookies and Tracking Technologies

naga95 uses cookies and similar technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content:

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality including account login, session management, and security features. These cannot be disabled.	Session or up to 30 days
Performance Cookies	Collect anonymous information about how visitors use our site to improve performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences such as language, currency, and display settings.	Up to 1 year
Marketing Cookies	Track your activity across websites to deliver relevant advertisements. Require your consent.	Up to 1 year

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

10. Third-Party Links

naga95 may contain links to third-party websites for payment processing or informational purposes. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by naga95.

11. Children's Privacy

naga95 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a person under 21, we will delete that information immediately and close the associated account. Parents or guardians who believe their child has provided information to naga95 should contact us immediately.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers operate. We ensure that all international data transfers are protected by appropriate safeguards including contractual obligations requiring recipients to protect your data to the same standards outlined in this Privacy Policy.

13. Changes to This Privacy Policy

naga95 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting a prominent notice on our website or sending you an email notification. The "Last Updated" date at the bottom of this policy indicates when changes were last made. Your continued use of naga95 services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (display as plain text only, not clickable)
• Live Chat: Available 24/7 through the naga95 website
• WhatsApp: +62 812-3456-7890 (display as plain text only)

We will respond to all privacy-related inquiries within 30 days. For urgent matters related to data breaches or security concerns, please mark your communication as "Urgent - Privacy Issue" for expedited handling.